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FAQ

Do I need a referral to attend Osteohealth?
No, you can make an appointment directly without a referral. Our therapists (Osteopaths and Physiotherapists) are primary care clinicians.

Are there special situations where I may require a referral to attend Osteohealth?
Yes, we are accredited to treat patients under Chronic Disease Management (CDM), TAC, Veterans Affairs and Workcover. If you are eligible for any of these schemes you will require a referral from your GP. Don’t hesitate to call us to discuss.

What do I need to bring?
Bring along any X-rays, scans or test results relevant to your current injury, if you have these.

Am I required to arrive early for my first appointment?
Yes, you should arrive ten minutes early for your first appointment as you will need to fill out New Patient paperwork.

Why am I asked to complete paperwork?
In order to best treat your injury, an Osteopath/Physiotherapist will need to record your medical history. Under the law, our therapists need to obtain your approval to treat you, so you may be asked to sign an ‘Informed Consent’ form.

What should I wear?
It’s important that you feel comfortable, so wear a comfortable shirt and loose pants or bring a pair of shorts to change into. Depending on the area of your body requiring treatment, your therapist may ask you to undress to your underwear. If this is the case you will be offered a gown.

Can I bring a friend or relative?
Yes, you can have someone present throughout your consultation and treatment.

Is treatment painful?
Most treatment is gentle and should not cause undue discomfort. If your injuries do require hands-on treatment of painful and tender areas, your therapist will aim to make you as comfortable as possible.

How long will my appointment take?
Your initial consultation may last up to 45 minutes. This will enable your therapist to take a thorough case history, examination and depending upon your condition, treat you. Follow up treatments are usually shorter.

How do I get to Osteohealth?

We are on the corner of North and David Street, Albury. We have a patient carpark at the rear of our building which you can enter from North Street.

Should I see an Osteo or a Physio?

This is a question that comes up frequently, on one hand, having the skills of both Osteopaths and Physiotherapists within the one facility has it’s benefits, we understand it may also lead to some confusion as to who is the best therapist for YOU!

Don’t hesitate to speak with our knowledgeable and friendly office staff -they will point you in the right direction! For further information check on our Team Member page (link) as some of our therapists have advanced training or special interests in some areas.

Timeliness is all important -it is imperative to have your injury seen too early rather than to wait for a particular therapist. We have exceptional continuity of care procedures within Osteohealth to ensure that you get the best outcome possible for your injury. We understand some patients may have a preference to see one type of therapist so please communicate this to our staff when making your appointment.

Our practitioners are able to utilise our central computerised note taking system to access your past history PLUS we are lucky enough to have numerous practitioners working at any one time which means that another therapist may be consulted within your treatment to ensure best outcomes.

If you are a CDM patient or have a 3rd Party Insurer (ie. Workcover, DVA, MAA, TAC) you will need to see your General Practitioner (GP) prior to attending Osteohealth, in order to get a referral.